Terms of Use

⚠️ Draft — legal review pending. This document was prepared with AI support as a starting point. Before it is used as a definitive legal document, it must be reviewed and approved by a qualified legal professional, with special attention to fields marked [TO CONFIRM].

Last updated: June 14, 2026.

1. Who we are and what these Terms are

Ativaly ("Ativaly", "we", "our") offers software-as-a-service (SaaS) for managing customers, products, delivery routes, and receivables for small businesses.

Legal name, tax identification number, and company address: [TO CONFIRM — full legal identification of the entity that operates Ativaly].

These Terms of Use ("Terms") govern access to and use of the Ativaly platform ("Service") by any person or company that creates an account ("Customer", "you"). By creating an account or using the Service, you confirm that you have read, understood, and agree to these Terms and to our Privacy Policy.

If you use the Service on behalf of a company, you represent that you have authority to bind that company to these Terms.

2. What the Service is

Ativaly provides tools that allow the Customer to, among other things:

• Register and manage end customers and products;
• Plan and execute delivery routes;
• Manage receivables and collections;
• Invite and manage team members with different access levels;
• Send communication campaigns to end customers.

The Service may evolve over time: we may add, change, or remove features to improve Ativaly, with reasonable prior notice when a change significantly reduces the functionality of a paid plan.

3. Account, access, and security

• You are responsible for keeping access credentials confidential for your account and for any employee accounts you invite.
• You are responsible for all activity performed through your account, including actions by your team.
• Notify us immediately at [TO CONFIRM — support/contact email address] if you suspect unauthorized access to your account.
• We reserve the right to suspend accounts with activity that puts the security of the Service or other Customers at risk.

4. Data that you (the Customer) put into Ativaly

When using the Service, you will enter data about your business, employees, and end customers, such as names, contact details, and delivery addresses.

• The data you enter remains yours. Ativaly acts as a data-processing service provider on your behalf (processor), and you remain responsible (controller) for the data of your employees and end customers.
• You guarantee that you have the right to share that data with Ativaly and authorize its processing for the purposes described in the Privacy Policy, for example by obtaining consent or having another valid legal basis with your own customers and employees when required by applicable law.
• You must not upload sensitive data, such as health, biometric, or children's data, unless strictly necessary and compliant with applicable law.
• More details about how we process this data are available in our Privacy Policy.

5. Plans, subscription, and payments

• The Service is offered through subscription plans, whose features and prices are described on our plans page.
• Payments are processed by an external payment provider (Stripe). Ativaly does not store complete payment card data.
• Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date.
• Price changes for existing plans will be communicated at least [TO CONFIRM — number of days] days before they take effect.
• Payment delays may result in limited access to Service features until payment is regularized.

6. Acceptable use

When using the Service, you agree not to:

• Use Ativaly for illegal purposes or to violate third-party rights;
• Attempt to access other Customers' data without authorization;
• Overload, security-test, or interfere with the Service infrastructure without authorization;
• Send unsolicited bulk communications (spam) through campaign features in violation of applicable electronic communications laws;
• Reverse engineer, copy, or resell the Service without prior written authorization.

Failure to comply with these rules may result in suspension or closure of your account.

7. Service availability

We make reasonable efforts to keep the Service available and functional, but we do not guarantee uninterrupted or error-free availability. Scheduled maintenance or unplanned downtime may occur.

8. Suspension and closure

• You may close your account at any time through account settings or by contacting us at [TO CONFIRM — contact email address].
• We may suspend or close access to the Service in case of violation of these Terms, non-payment, or legal requirement, with prior notice whenever reasonably possible.
• After closure, your data will be processed according to the retention periods described in the Privacy Policy, after which it will be deleted.

9. Limitation of liability

To the maximum extent permitted by applicable law, Ativaly will not be liable for indirect, incidental, or consequential damages resulting from use of, or inability to use, the Service. Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, such as gross negligence or wilful misconduct.

[TO CONFIRM — any additional liability cap, amounts, or exceptions to define with legal support.]

10. Governing law and venue

These Terms are governed by the law of [TO CONFIRM — country/jurisdiction], without prejudice to mandatory consumer protection rights you may have under the law of your country of residence.

11. Changes to these Terms

We may update these Terms periodically. For significant changes, we will notify you with reasonable advance notice, for example by email or in-Service notice. Continued use of the Service after the changes take effect means you accept the new Terms.

12. Contact

For questions about these Terms, contact us at [TO CONFIRM — contact email address].